Last updated: 16 August 2026
This summary is here to help. The sections below are what actually applies.
Lost in Learning is a business established in the United Kingdom. Where these terms say "we", "us" or "our", that is who they mean. If you need our full legal details, email us and we will give them to you.
Our trading address is at the end of this page, and you can email us at [email protected].
These terms are the agreement between you and us for your use of the Lost in Learning website at lostinlearning.uk. By creating an account you accept them. If you do not accept them, please do not use the service.
Our Privacy Policy explains what we do with information about you and your children, and forms part of this agreement.
Nothing in these terms takes away the rights you have as a consumer under UK law. If any part of these terms conflicts with those rights, your legal rights win.
You must be 18 or over to create an account, and you must be the parent or legal guardian of the children you add, or otherwise responsible for their care and entitled to make this decision for them.
Children do not create their own accounts. If you turn on child sign-in, your child signs in to a profile that sits under your account and that you control.
Please give accurate details when you register and keep them up to date. Keep your password to yourself: you are responsible for what happens under your account, so tell us promptly at [email protected] if you think someone else has got into it.
One account is for one household. Please do not share your login with people outside it.
You choose what name to enter for each child. We would encourage a first name or a nickname; nothing on the site needs a surname.
If you switch on child sign-in, your household gets a family code and each child gets a four digit PIN that you set. A PIN is there to stop siblings signing in as each other, not to protect anything valuable. Please treat it accordingly and do not rely on it as a security measure.
You are responsible for supervising your child's use of the service, and for deciding whether the optional AI tutor is appropriate for them. You can switch it on or off for each child at any time.
Lost in Learning generates maths practice questions pitched at the school year group you select, marks them, tracks progress, and lets you attach a reward to the work your child does. If you enable it, an AI tutor can explain a question your child got wrong. You can also upload a photo of your child's school maths worksheet and we will write a fresh set of questions practising the same skills - similar, never copies.
We are a practice tool. We are not a school, a tutor, or a substitute for teaching, and we do not provide educational assessment or diagnosis. We cannot promise that using Lost in Learning will produce any particular result at school or in any exam.
Questions are generated automatically, and AI explanations are produced by an AI model. Both can occasionally get something wrong or express it awkwardly. Please use your judgement, and do tell us if you spot a bad question so we can fix it.
The reward feature lets you set something your child earns through practice: pocket money, screen time, or whatever you choose. The site keeps a running total and a record of the payouts you mark as made.
This is a record-keeping tool and nothing more. The reward is an arrangement between you and your child. We do not hold, transfer, or take responsibility for any money or anything else you promise, and a balance shown on the site does not create any obligation on us. Marking a payout as made is you telling the site what you have already done elsewhere.
Lost in Learning is currently free to use, including the AI tutor. There is no payment flow on the site today and we are not taking any money.
We may introduce paid features later. If we do:
While the service is free there is nothing to cancel and nothing to refund: you can simply stop using it, or delete your account.
If you buy something from us in future, you will normally have 14 days to change your mind and get a refund, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because credits are digital content that is made available immediately, we will ask you at the point of purchase to agree that supply begins straight away, and to acknowledge that doing so ends the 14 day cancellation right for the credits you have used. Any credits you have not used will still be refundable within those 14 days.
None of this affects your right to a remedy if something we supply is faulty or not as described.
Please use the service sensibly. In particular, do not:
We apply a daily question limit per child. It is there to keep sessions a sensible length and to keep our costs predictable, and we may adjust it.
We would like the service to be available all the time, but we cannot promise it will be. It may be unavailable for maintenance, or because something has broken, or for reasons outside our control.
We may change, add or remove features. If a change is significantly to your disadvantage we will give you reasonable notice by email, and you may close your account if you are not happy with it. We may also update these terms; the date at the top of the page shows when we last did, and we will email you about material changes before they take effect.
The site, its design, its branding and the questions it generates belong to us or to our licensors. You may use all of it for your own household's personal, non-commercial use, which is what the service is for. You may not copy it, republish it, or use it commercially without our written permission.
Your children's answers and progress belong to you. We use them only to run the service, as set out in the Privacy Policy.
If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of the rights you have as a consumer under the Consumer Rights Act 2015.
Subject to that, we are not liable for business losses. The service is supplied for domestic and private use, and we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
Subject also to the paragraph above about liability we cannot exclude, our total liability to you in connection with the service is limited to the greater of the amount you have paid us in the 12 months before the claim, or £50.
You can delete your account at any time from your account settings. Doing so deletes your children's profiles and their practice history along with it, as described in the Privacy Policy.
We may suspend or close an account if these terms are seriously or repeatedly broken, or if we have to for legal reasons. Unless the law prevents us, we will tell you why and, where it is appropriate, give you a chance to put things right first. If we close your account and you have paid for unused credits, we will refund them.
We may also stop offering the service. If we do, we will give you reasonable notice by email and refund any unused credits you have paid for.
Please email [email protected]. We aim to reply within five working days and to sort out most things quickly and without fuss.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can bring proceedings in the courts there, and if you live in England or Wales you can bring them in the courts of England and Wales.
Email: [email protected]
Lost in Learning